Privacy Policy

Data Controller

Aqua Logic Instruments Ltd.

Email: privacy@aqualogicinstruments.com

Collected Personal Data

We collect the following information to improve our products and services:

Contact & Identity Data: Name, email address, company name, job title (if provided via a contact form, support request, or survey).

Technical Product Data: Sensor readings, error logs, calibration history, usage frequency, and performance metrics from our instruments.

Support & Feedback Data: Content of your support tickets, feature requests, and survey responses about our products.

Website Usage Data: We use tools like Google Analytics (with IP anonymization) to see how users interact with our website and documentation.

Purpose of Collecting Data

The primary purpose for collecting this data is the continuous improvement of our water technology instruments and customer experience. Specifically, we use it to:

Identify and Diagnose Product Issues: Analyze error logs and performance data to fix bugs and prevent future failures.

Drive Product Development: Use feature requests and usage patterns to decide on new features and improvements for the next generation of instruments.

Improve Customer Support: Understand common problems to create better knowledge bases and train our support team.

Enhance User Experience: See how customers use our products to simplify complex workflows and improve interface design.